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Harbor House Hotel Galveston

Frequently Asked Questions

Please see below for answers to some of the most common questions we get related to the Harbor House Hotel in Galveston.

How close are you to the cruise port?

The Harbor House Hotel is approximately 0.5 miles from the port’s entry. The cruise ships are a stone’s throw from the hotel!

Do you allow pets?

We do not allow pets at the Harbor House Hotel.

What is your cancellation policy?

Cancellations should be made at least 72 hours prior to arrival to avoid a fee of one night's room/tax.** Advance Purchase and other non-refundable reservations may not be cancelled due to the nature of the reservation. These reservations require full pre-payment and cannot be amended once booked.

What is check-in time?

Check-in time is 4:00 pm. Guests are free to arrive anytime on the day of arrival. If a room is available, the Front Desk is happy to check you in. However, if one is not ready, we are happy to store your luggage until the room becomes available.

What time is check-out?

Check-out time is by 11:00 am. Extended check-outs are granted based on availability. Please see the Front Desk for details.

What forms of payment do you accept at the Harbor House Hotel?

The hotel accepts all major credit cards (Visa, Discovery, American Express, and Mastercard). The Harbor House does NOT accept cash or checks.

Are there any additional fees?

The hotel charges a 15% occupancy tax for overnight stays, but no other fees are automatically added unless a good or service has been provided. The hotel will authorize your credit card at check-in for the entire stay, plus an additional $25 per night for an incidental hold. Whatever is not used at check-out will be released within 5 business days (differs from bank to bank).

How old do you have to be to check in?

You must be 21 years or older to check in at the Harbor House Hotel. The reservation must be in your name with your credit card on file as you are securing responsibility for that room.

What are the parking options for hotel guests?

The Harbor House Hotel offers self-parking in our hotel parking lot for $15/night plus tax. Guestroom keys will allow entry for the duration of the stay. Additionally, there are several paid parking lots surrounding the hotel that are available for hourly parking.

Do you offer any type of transportation?

The Harbor House Hotel does not offer transportation. There are several points of interest within walking distance of the hotel including shops, restaurants, and museums. Taxis and Rideshare services (Uber, Lyft, etc.) are the best ways to get to and around the Island. Or you could use a cruise port transportation with a fee. 

Are there microwaves and refrigerators in the rooms?

There are small refrigerators and microwaves in all guestrooms and suites. You can view a comprehensive list of our in-room amenities here.

Do you have a restaurant on-site?

The Harbor House Hotel does not have any dining outlets. Complimentary coffee is served in the morning, and vending areas are available on each floor for a quick snack. There are several nearby establishments that offer a complimentary chef's choice when purchasing a meal. See the Front Desk for details.

Is breakfast included with the reservation?

Complimentary coffee and juice are available each morning for hotel guests, but there are no food items served at this time.

Do you offer rollaway beds and/or cribs?

The hotel has several twin-sized rollaway beds that can be added to guestrooms for $20/night. Cribs are complimentary. There are a limited number of these items, and they are given on a first-come, first-served basis. Therefore, we cannot guarantee one will be available during your stay.